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1.
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SERVICE MANAGEMENT SYSTEMS
by VONDLE,DAVID P. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 VON] (1).
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2.
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SERVICE MANAGEMENT FOR COMPETITIVE ADVANCED
by FITZSIMMONS,JAMES A. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 FIT] (1).
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3.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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4.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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5.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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6.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Thomson, c2007 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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7.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed.
by Johnston, Robert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).
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8.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).
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9.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).
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10.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, c2008Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).
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11.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).
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12.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, England ; New York : Ft/Prentice Hall, 2005. Harlow, England ; New York : Ft/Prentice Hall, 2005. Availability: Items available for loan: Nilai University Library (1).
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13.
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Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.
by Fisk, Raymond P. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Houghton Mifflin, c2008. Availability: Items available for loan: Nilai University Library [Call number: 658.8 FIS] (3).
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14.
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Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.
by Fisk, Raymond P. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Houghton Mifflin, c2008. Availability: No items available
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