Service operations management : improving service delivery / Robert Johnston and Graham Clark.
By: Johnston, Robert.
Material type:
BookPublisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, c2008Edition: 3rd ed.Description: xvi, 533 p. : ill. ; 25 cm.ISBN: 9781405847322 .Subject(s): Service industries -- ManagementDDC classification: 659
| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
Open Shelf Books
|
Nilai University Library | 659 JOH (Browse shelf) | Available | 18313 |
Total holds: 0
There are no comments for this item.