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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, Robert.
Material type: materialTypeLabelBookPublisher: Harlow, England ; New York : Ft/Prentice Hall, 2005. Harlow, England ; New York : Ft/Prentice Hall, 2005. Edition: 2nd ed.Description: xix, 496 p.: ill.; 25 cm.ISBN: 0273683675.Subject(s): Service industries--Management
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Red Spot Books Red Spot Books Nilai University Library
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