Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed.
By: Johnston, Robert.
Material type:
BookPublisher: Harlow, England ; New York : FT/Prentice Hall, 2005. Description: xix, 496 p: ill; 25 cm.ISBN: 0273683675.Subject(s): Service industries--ManagementDDC classification: 658 JOH
| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
Open Shelf Books
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Nilai University Library | 658 JOH (Browse shelf) | Available | 13248 |
Total holds: 0
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