Johnston, Robert.
Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, 2005. - xix, 496 p: ill; 25 cm.
0273683675
Service industries--Management.
658 JOH
Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, 2005. - xix, 496 p: ill; 25 cm.
0273683675
Service industries--Management.
658 JOH