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1. SERVICE MANAGEMENT SYSTEMS

by VONDLE,DAVID P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 VON] (1).

2. SERVICE MANAGEMENT FOR COMPETITIVE ADVANCED

by FITZSIMMONS,JAMES A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 FIT] (1).

3. Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).

4. Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).

5. Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).

6. Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Thomson, c2007 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).

7. Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed.

by Johnston, Robert.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).

8. Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).

9. Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).

10. Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, c2008Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).

11. Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 659 JOH] (1).

12. Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow, England ; New York : Ft/Prentice Hall, 2005. Harlow, England ; New York : Ft/Prentice Hall, 2005. Availability: Items available for loan: Nilai University Library (1).

13. Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.

by Fisk, Raymond P.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : Houghton Mifflin, c2008. Availability: Items available for loan: Nilai University Library [Call number: 658.8 FIS] (3).

14. Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.

by Fisk, Raymond P.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : Houghton Mifflin, c2008. Availability: No items available