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1.
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SERVICE MANAGEMENT SYSTEMS
by VONDLE,DAVID P. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 VON] (1).
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2.
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SERVICE MANAGEMENT FOR COMPETITIVE ADVANCED
by FITZSIMMONS,JAMES A. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW HILL Availability: Items available for loan: Nilai University Library [Call number: 658 FIT] (1).
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3.
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MANAGING SERVICES MARKETING TEXT AND READINGS -3E
by BATESON,JOHN E.G. Edition: 3EMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: DRYDEN Availability: Items available for loan: Nilai University Library [Call number: 658.8 BAT] (1).
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4.
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MANAGING SERVICES MARKETING TEXT AND READINGS -3E
by BATESON,JOHN E.G. Edition: 3EMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: DRYDEN Availability: Items available for loan: Nilai University Library [Call number: 658.8 BAT] (1).
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5.
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Services marketing : people, technology, strategy / Christopher Lovelock.
by Lovelock, Cristopher. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Prentice Hall, Upper Sanddle River, NJ : c2001Availability: Items available for loan: Nilai University Library [Call number: 658.8 LOV 2001] (1).
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6.
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Principles of services marketing / Adrian Palmer .- 3rd ed.
by Palmer, Adrian. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : McGraw-Hill, 2001 London : McGraw-Hill, 2001 Availability: Items available for loan: Nilai University Library (1).
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7.
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Principles of services marketing / Adrian Palmer .- 3rd ed.
by Palmer, Adrian. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : McGraw-Hill, 2001 London : McGraw-Hill, 2001 Availability: Items available for loan: Nilai University Library (1).
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8.
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Services marketing : people, technology, strategy / Christopher Lovelock.
by Lovelock, Christopher. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Sanddle River, NJ : Prentice Hall, c2001 Upper Sanddle River, NJ : Prentice Hall, c2001 Availability: Items available for loan: Nilai University Library (1).
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9.
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MANAGING SERVICES MARKETING TEXT AND READINGS -3E
by BATESON,JOHN E.G. Edition: 3EMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: DRYDEN Availability: Items available for loan: Nilai University Library [Call number: 658.8 BAT] (1).
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10.
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Principles of services marketing / Adrian Palmer
by Palmer, Adrian. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : McGraw-Hill, c1998. London ; New York : McGraw-Hill, c1998. Availability: Items available for loan: Nilai University Library (1).
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11.
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Principles of services marketing / Adrian Palmer
by Palmer, Adrian. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : McGraw-Hill, c1998. London ; New York : McGraw-Hill, c1998. Availability: Items available for loan: Nilai University Library (1).
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12.
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Service Asia : how the tigers can keep their stripes / Gerard A. Tocquer, Chan Cudennec.
by Tocquer, Gerard. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Singapore ; New York : Prentice Hall, 1998. Availability: Items available for loan: Nilai University Library [Call number: 338.4068 TOC] (1).
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13.
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Principles of services marketing / Adrian Palmer .- 3rd ed.
by Palmer, Adrian. Edition: 3eMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : McGraw-Hill, 2001 Availability: Items available for loan: Nilai University Library [Call number: 658.8 PAL] (1).
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14.
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Principles of service marketing and management / Christopher Lovelock, Lauren Wright.- 2nd ed.
by Lovelock, Christopher H. Edition: 2eMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Pearson Education, c2002. Availability: Items available for loan: Nilai University Library [Call number: 658.8 LOV] (1).
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15.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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16.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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17.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York ; London : Continuum, 2000 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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18.
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Yield management : strategies for the service industries / edited by Ian Yeoman and Anthony Ingold.- 2nd ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Thomson, c2007 Availability: Items available for loan: Nilai University Library [Call number: 658 YIE] (1).
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19.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark- 2nd ed.
by Johnston, Robert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).
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20.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
by Johnston, Robert. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. Availability: Items available for loan: Nilai University Library [Call number: 658 JOH] (1).
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