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1.
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Effective user support : how to manage the IT helpdesk / Noel Bruton.
by Bruton, Noel. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : McGraw-Hill, c1995. Availability: Items available for loan: Nilai University Library [Call number: 004.0888 BRU] (1).
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2.
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Retailing of financial services / Peter J.McGoldrick and Steven J. Greenland.
by McGoldrick, Peter J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : McGraw-Hill Book Co., c1994. Availability: Items available for loan: Nilai University Library [Call number: 332.1068 MCG] (1).
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3.
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QUALITY OF SERVICE : MAKING IT REALLY WORK
by EDVARDSSON, BO / THOMASSON,BERTIL / OVRETVEIT,JOHN. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW-HILL Availability: Items available for loan: Nilai University Library [Call number: 658.812 EDV] (1).
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4.
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PRODUCT PLUS : HOW PRODUCT + SERVICE = COMPETITIVE ADVANTAGE
by LOVELOCK,CHRISTOPHER H. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: MCGRAW-HILL Availability: Items available for loan: Nilai University Library [Call number: 658.812 LOV] (1).
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5.
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Commercial banking / Eward W. Reed.
by Reed, Edward W. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Prentice Hall Availability: Items available for loan: Nilai University Library [Call number: 332.1 REE] (1).
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6.
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Retailing of financial services / Peter J.McGoldrick and Steven J. Greenland.
by McGoldrick, Peter J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : McGraw-Hill Book Co., c1994. Availability: Items available for loan: Nilai University Library [Call number: 332.1068 MCG] (1).
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7.
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MARKETING SERVICES : COMPETING THROUGH QUALITY
by BERRY, LEONARD L / PARASURAMAN, A. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: FREE PRESS Availability: Items available for loan: Nilai University Library [Call number: 658.8 BER] (1).
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8.
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
by Ford, Robert C. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Albany, NY : Delmar/Thomson Learning, c2000. Albany, NY : Delmar/Thomson Learning, c2000. Availability: Items available for loan: Nilai University Library (1).
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9.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : McGraw-Hill, 2003. Boston, Mass. : McGraw-Hill, 2003. Availability: Items available for loan: Nilai University Library (1).
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10.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : McGraw-Hill, 2003. Boston, Mass. : McGraw-Hill, 2003. Availability: Items available for loan: Nilai University Library (1).
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11.
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1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.
by Greiner, Donna. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Rocklin, CA : Prima Pub., c1999. Availability: Items available for loan: Nilai University Library [Call number: 658.812 GRE] (1).
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12.
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Business success through service excellence / Moira Clark and Susan Baker.
by Clark, Moira. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. Availability: Items available for loan: Nilai University Library [Call number: 658.812 CLA] (1).
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13.
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Customer relations, sales and marketing
by Regency Institute of TAFE (S. Aust.). Hotel School. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Regency Park, S. Aust. :Regency Institute of TAFE, c1998 Availability: Items available for loan: Nilai University Library [Call number: 647.940688 CUS] (1).
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14.
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Communication in tourism & hospitality / Lynn Van Der Wagen
by Van Der Wagen, Lynn. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Australia : Hospitality Press, 1997 Availability: Items available for loan: Nilai University Library [Call number: 331.4791 VAN] (1).
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15.
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1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.
by Greiner, Donna. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Malaysia : Advantage Quest, c1999. Availability: Items available for loan: Nilai University Library [Call number: 658.812 GRE] (1).
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16.
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Fish! tales : real-life stories to help you transform your workplace and your life / Stephen C. Lundin, John Christensen, and Harry Paul with Philip Strand.
by Lundin, Stephen C. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Hodder Mobius, 2002. Availability: Items available for loan: Nilai University Library [Call number: 658.314 LUN] (1).
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17.
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Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed.
by Timm, Paul R. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Pearson Education Ltd., 2007. Availability: Items available for loan: Nilai University Library [Call number: 658.812 TIM] (1).
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18.
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Customer service : a practical approach / Elaine KHarris- 4th ed.
by Harris, Elaine K. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J: Pearson Prentice Hall, c2007. Availability: Items available for loan: Nilai University Library [Call number: 658.812 HAR] (1).
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19.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by Zeithaml, Valarie A. Edition: 5th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill Irwin, c2009. Availability: Items available for loan: Nilai University Library (1).
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20.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by Zeithaml, Valarie A. Edition: 5th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill Irwin, c2009. Availability: Items available for loan: Nilai University Library (1).
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