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1. Effective user support : how to manage the IT helpdesk / Noel Bruton.

by Bruton, Noel.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London ; New York : McGraw-Hill, c1995. Availability: Items available for loan: Nilai University Library [Call number: 004.0888 BRU] (1).

2. QUALITY OF SERVICE : MAKING IT REALLY WORK

by EDVARDSSON, BO / THOMASSON,BERTIL / OVRETVEIT,JOHN.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: MCGRAW-HILL Availability: Items available for loan: Nilai University Library [Call number: 658.812 EDV] (1).

3. How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash, David Calhoun.

by Kash, Rick | Calhoun, David (David L.).

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : HarperBusiness, c2010Availability: Items available for loan: Nilai University Library [Call number: 658.4012 KAS 2010] (1).