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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

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BookPublisher: New York : Haworth Hospitality Press, 2001. Description: xvii, 339 p. : ill. ; 22 cm.ISBN: 0789011417.Subject(s): Hospitality industry--Management. Tourism--Management. Leisure industry--ManagementDDC classification: 647.940685 SER

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Item type	Current location	Call number	Status	Date due	Barcode	Item holds
Open Shelf Books	Nilai University Library	647.940685 SER (Browse shelf)	Available		18326

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Previous	647.940685 KAN Services management : the new paradigm in hospitality / Jay Kandampully.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940685 SER Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.	647.940688 CUS Customer relations, sales and marketing	Next

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