Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
- New York : Haworth Hospitality Press, 2001.
- xvii, 339 p. : ill. ; 22 cm.
0789011417
Hospitality industry--Management. Tourism--Management. Leisure industry--Management.
647.940685 SER
0789011417
Hospitality industry--Management. Tourism--Management. Leisure industry--Management.
647.940685 SER