000 -LEADER |
fixed length control field |
00643nam a2200133Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
120911s9999 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0789011417 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
647.940685 SER |
245 ## - TITLE STATEMENT |
Title |
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Name of publisher, distributor, etc |
New York : Haworth Hospitality Press, 2001. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvii, 339 p. : ill. ; 22 cm. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Hospitality industry--Management. Tourism--Management. Leisure industry--Management. |