Business success through service excellence / Moira Clark and Susan Baker.
By: Clark, Moira.
Material type:
BookPublisher: Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. Description: 199 p. : ill.ISBN: 0750660856 .Subject(s): Customer servicesDDC classification: 658.812 CLA
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Nilai University Library | 658.812 CLA (Browse shelf) | Available | 12402 |
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| 658.8101 WES 2015 Strategic marketing : | 658.8101 WES 2022 Strategic marketing : | 658.812 BRE WARRANTIES : PLANNING, ANALYSIS, AND IMPLEMENTATION | 658.812 CLA Business success through service excellence / Moira Clark and Susan Baker. | 658.812 COM COMMAND PERFORMANCE : THE ART OF DELIVERING QUALITY SERVICES | 658.812 DES MANAGING TO KEEP THE CUSTOMER | 658.812 EDV QUALITY OF SERVICE : MAKING IT REALLY WORK |
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