Clark, Moira.
Business success through service excellence / Moira Clark and Susan Baker. - Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. - 199 p. : ill.
0750660856
Customer services.
658.812 CLA
Business success through service excellence / Moira Clark and Susan Baker. - Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. - 199 p. : ill.
0750660856
Customer services.
658.812 CLA