Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
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TextPublication details: Clifton Park, N.Y. : Delmar Cengage Learning, c2012. Description: xxvii, 516 p. : col. ill. ; 27 cmISBN: - 9781439060322 (hbk.)
- 338.4791068 FOR 2012
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Nilai University Library General stacks | 338.4791068 FOR 2012 (Browse shelf(Opens below)) | Available | 1000022760 |
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