Managing quality service in hospitality : (Record no. 19735)

000 -LEADER
fixed length control field 00813nam a22002057a 4500
001 - CONTROL NUMBER
control field 19735
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261006005112.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150324b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781439060322 (hbk.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 338.4791068
Item number FOR 2012
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
9 (RLIN) 9379
245 ## - TITLE STATEMENT
Title Managing quality service in hospitality :
Remainder of title how organizations achieve excellence in the guest experience /
Statement of responsibility, etc. Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Clifton Park, N.Y. :
Name of publisher, distributor, etc. Delmar Cengage Learning,
Date of publication, distribution, etc. c2012.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 516 p. :
Other physical details col. ill. ;
Dimensions 27 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
9 (RLIN) 16008
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Customer services.
9 (RLIN) 20826
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sturman, Michael C.
9 (RLIN) 20911
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Heaton, Cherril P.
9 (RLIN) 20912
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Open Shelf Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Nilai University Library Nilai University Library General stacks 03/24/2015 1 338.4791068 FOR 2012 1000022760 01/03/2018 11/22/2017 286.20 03/24/2015 Open Shelf Books