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The fine art of the big talk : how to win clients, deliver great presentations, and solve conflicts at work / Debra Fine.

By: Fine, Debra.
Material type: materialTypeLabelBookPublisher: New York : Hyperion, c2008Edition: 1st ed.Description: x, 239 p. : ill. ; 20 cm.ISBN: 9781401302344; 1401302343.Other title: Big talk.Subject(s): Business communication | Oral communication | Communication | BusinessDDC classification: 658 FIN Online resources: Publisher description | Contributor biographical information
Contents:
A road map to big talk -- Know your audience -- Manage the conversation -- Use silence as a tool -- Recognize the danger signs -- Identify sources of conflict -- Improve your timing -- Send out positive energy -- Build conversational clout -- Keep a secret -- Get closure -- See your own reflection -- Up the ante -- Deal with stage fright -- Master tech talk.
Summary: Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.
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Item type Current location Collection Call number Status Date due Barcode Item holds
Open Shelf Books Open Shelf Books Nilai International School
Non-fiction 658 FIN (Browse shelf) Available 1003254
Total holds: 0

A road map to big talk -- Know your audience -- Manage the conversation -- Use silence as a tool -- Recognize the danger signs -- Identify sources of conflict -- Improve your timing -- Send out positive energy -- Build conversational clout -- Keep a secret -- Get closure -- See your own reflection -- Up the ante -- Deal with stage fright -- Master tech talk.

Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.

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