Fine, Debra.
The fine art of the big talk : how to win clients, deliver great presentations, and solve conflicts at work / Big talk Debra Fine. - 1st ed. - New York : Hyperion, c2008. - x, 239 p. : ill. ; 20 cm.
A road map to big talk -- Know your audience -- Manage the conversation -- Use silence as a tool -- Recognize the danger signs -- Identify sources of conflict -- Improve your timing -- Send out positive energy -- Build conversational clout -- Keep a secret -- Get closure -- See your own reflection -- Up the ante -- Deal with stage fright -- Master tech talk.
Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.
9781401302344 1401302343
2009289671
Business communication.
Oral communication.
Communication.
Business.
658 FIN
The fine art of the big talk : how to win clients, deliver great presentations, and solve conflicts at work / Big talk Debra Fine. - 1st ed. - New York : Hyperion, c2008. - x, 239 p. : ill. ; 20 cm.
A road map to big talk -- Know your audience -- Manage the conversation -- Use silence as a tool -- Recognize the danger signs -- Identify sources of conflict -- Improve your timing -- Send out positive energy -- Build conversational clout -- Keep a secret -- Get closure -- See your own reflection -- Up the ante -- Deal with stage fright -- Master tech talk.
Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.
9781401302344 1401302343
2009289671
Business communication.
Oral communication.
Communication.
Business.
658 FIN