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Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded

By: Johnston,Robert.
Material type: materialTypeLabelBookPublisher: Harlow,England;NewYork:FT/PrenticeHall,2005 Description: xix,496p:ill;25cm.ISBN: 0273683675/9780273683674.Subject(s): Serviceindustries--ManagementDDC classification: 658JOH
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