Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded (Record no. 32760)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00461nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130131s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0273683675/9780273683674 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston,Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Harlow,England;NewYork:FT/PrenticeHall,2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix,496p:ill;25cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Serviceindustries--Management |
No items available.