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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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BookPublisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, c2008Edition: 3rd ed.Description: xvi, 533 p. : ill. ; 25 cm.ISBN: 9781405847322 .Subject(s): Service industries -- ManagementDDC classification: 659

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Item type	Current location	Call number	Status	Date due	Barcode	Item holds
Open Shelf Books	Nilai University Library	659 JOH (Browse shelf)	Available		18313

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