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Customer service : a practical approach / Elaine KHarris- 4th ed.

By: Harris, Elaine K.
Material type: materialTypeLabelBookPublisher: Upper Saddle River, N.J: Pearson Prentice Hall, c2007. Description: xvii, 169 p: ill; 26 cm.ISBN: 0131989375.Subject(s): Customer servicesDDC classification: 658.812 HAR
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