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1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.

By: Greiner, Donna.
Material type: materialTypeLabelBookPublisher: Malaysia : Advantage Quest, c1999. Description: xvi, 263 p. : ill. ; 22 cm.ISBN: 98392144942.Subject(s): Consumer satisfaction. Customer services. Customer relations. Customer loyaltyDDC classification: 658.812 GRE
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