1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni. (Record no. 21586)

000 -LEADER
fixed length control field 00700nam a2200145Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120911s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 98392144942
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GRE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Greiner, Donna.
245 ## - TITLE STATEMENT
Title 1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Malaysia : Advantage Quest, c1999.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 263 p. : ill. ; 22 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction. Customer services. Customer relations. Customer loyalty.
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Full call number Barcode Date last seen Price effective from Koha item type
        Nilai University Library Nilai University Library 2012-09-11 658.812 GRE 11939 2012-09-11 2012-09-11 Open Shelf Books