Your call is (not that) important to us : (Record no. 19226)

000 -LEADER
fixed length control field 00681nam a22002057a 4500
001 - CONTROL NUMBER
control field 19226
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261006005033.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140320b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1416546898
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781416546894
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number YEL 2009
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Yellin, Emily,
Dates associated with a name 1961-
9 (RLIN) 19946
245 ## - TITLE STATEMENT
Title Your call is (not that) important to us :
Remainder of title customer service and what it reveals about our world and our lives /
Statement of responsibility, etc. Emily Yellin.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Free Press,
Date of publication, distribution, etc. c2009.
300 ## - PHYSICAL DESCRIPTION
Extent 291 p. ;
Dimensions 24 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Corporations
General subdivision Public relations.
9 (RLIN) 19947
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
9 (RLIN) 19948
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 7134
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Open Shelf Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Nilai University Library Nilai University Library 03/20/2014   658.812 YEL 2009 22209 03/20/2014 03/20/2014 Open Shelf Books