Your call is (not that) important to us : customer service and what it reveals about our world and our lives /

Yellin, Emily, 1961-

Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin. - New York : Free Press, c2009. - 291 p. ; 24 cm.

1416546898 9781416546894


Corporations--Public relations.
Customer relations.
Customer services.

658.812 / YEL 2009