Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, Glen E. G. Bateson. (Record no. 18358)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00465nam a2200145Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | 18358 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20261006004935.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120911s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781439039397 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hoffman, K. Douglas. |
| 9 (RLIN) | 18491 |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, Glen E. G. Bateson. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Mason, OH : South-Western, 2010. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries --Marketing. |
| 9 (RLIN) | 5386 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Nilai University Library | Nilai University Library | 09/11/2012 | 20353 | 09/11/2012 | 09/11/2012 | Open Shelf Books |