QUALITY OF SERVICE : MAKING IT REALLY WORK (Record no. 1036)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00416nam a2200145Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1036 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20261006003512.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120911s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 77079493 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 EDV |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | EDVARDSSON, BO / THOMASSON,BERTIL / OVRETVEIT,JOHN |
| 9 (RLIN) | 1714 |
| 245 ## - TITLE STATEMENT | |
| Title | QUALITY OF SERVICE : MAKING IT REALLY WORK |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | MCGRAW-HILL |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES-MANAGEMENT |
| 9 (RLIN) | 1715 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Nilai University Library | Nilai University Library | 09/11/2012 | 658.812 EDV | 1560 | 09/11/2012 | 09/11/2012 | Open Shelf Books |