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QUALITY OF SERVICE : MAKING IT REALLY WORK

EDVARDSSON, BO / THOMASSON,BERTIL / OVRETVEIT,JOHN

QUALITY OF SERVICE : MAKING IT REALLY WORK - MCGRAW-HILL

ISBN: 77079493

Subjects--Topical Terms:
CUSTOMER SERVICES-MANAGEMENT

Dewey Class. No.: 658.812 EDV

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