|aHandling problems and conflict|h[videorecording] - |aLansing, MU :|bAmerica Hotel & Lodging, Educational Institute|c2005. - |a1 videodisc (DVD) (10 min.)|bsd., col. ;|c4 3/4 in.


|aHotel management|xStudy and teaching. |aSupervisors|xTraining of