Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

By: Contributor(s): Material type: TextPublication details: Clifton Park, N.Y. : Delmar Cengage Learning, c2012. Description: xxvii, 516 p. : col. ill. ; 27 cmISBN:
  • 9781439060322 (hbk.)
Subject(s): DDC classification:
  • 338.4791068  FOR 2012
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Open Shelf Books Nilai University Library General stacks 338.4791068 FOR 2012 (Browse shelf) Available 1000022760

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