000			00622nam a2200157Ia 4500
001			9129
005			20261006004144.0
008			120911s9999 xx 000 0 und d
020			_a0761520295 (pbk.)
082			_a658.812 GRE
100			_aGreiner, Donna. _99857
245			_a1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni.
260			_aRocklin, CA : Prima Pub., c1999.
300			_axvi, 263 p. : ill. ; 22 cm.
650			_aConsumer satisfaction. Customer services. Customer relations. Customer loyalty. _99858
999			_c9129 _d9129