| 000 | 00376nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 7881 | ||
| 005 | 20261006004045.0 | ||
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a1555420273 | ||
| 082 | _a658.812 DES | ||
| 100 |
_aDESATNICK, ROBERT L. _98798 |
||
| 245 | _aMANAGING TO KEEP THE CUSTOMER | ||
| 260 | _aJOSSEY-BASS | ||
| 650 |
_aMANAGING TO KEEP THE CUSTOMER _98799 |
||
| 999 |
_c7881 _d7881 |
||