| 000 | 00392nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 6113 | ||
| 005 | 20261006003921.0 | ||
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a002903079X | ||
| 082 | _a658.8 BER | ||
| 100 |
_aBERRY, LEONARD L / PARASURAMAN, A. _97133 |
||
| 245 | _aMARKETING SERVICES : COMPETING THROUGH QUALITY | ||
| 260 | _aFREE PRESS | ||
| 650 |
_aCUSTOMER SERVICES _97134 |
||
| 999 |
_c6113 _d6113 |
||