000			00526nam a2200157Ia 4500
001			581
005			20261006003449.0
008			120911s9999 xx 000 0 und d
020			_a0077079531
082			_a004.0888 BRU
100			_aBruton, Noel _91042
245			_aEffective user support : how to manage the IT helpdesk / Noel Bruton.
260			_aLondon ; New York : McGraw-Hill, c1995.
300			_axvi, 220p. : ill. ; 25 cm.
650			_aInformation technology -- Management. Customer services -- Management. _91043
999			_c581 _d581