000			00712nam a22002057a 4500
008			141218b xxu||||| |||| 00| 0 eng d
020			_a9780062000453
082			_a658.4012 _bKAS 2010
100			_aKash, Rick.
245			_aHow companies win : _bprofiting from demand-driven business models no matter what business you're in / _cRick Kash, David Calhoun.
260			_aNew York : _bHarperBusiness, _cc2010.
300			_ax, 256 p. : _bill. ; _c24 cm.
650			_aSuccess in business.
650			_aCustomer services _xManagement.
650			_aConsumer satisfaction.
650			_aCustomer relations.
650			_aOrganizational change.
700			_aCalhoun, David (David L.)
942			_2ddc _cOS
999			_c36328 _d35918