000 01559cam a22003014a 4500
001 17162546
003 OSt
005 20140603133100.0
008 120213s2012 nyua 000 0 eng
010 _a 2012005418
020 _a9780071793209 (alk. paper)
020 _a0071793208 (alk. paper)
040 _aDLC
_cDLC
_dDLC
042 _apcc
082 0 0 _ar 658 GAL
_223
100 1 _aGallo, Carmine.
245 1 0 _aThe Apple experience :
_bthe secrets of delivering insanely great customer service /
_cby Carmine Gallo.
250 _a1st ed.
260 _aNew York :
_bMcGraw-Hill,
_cc2012.
300 _a234 p. :
_bill. ;
_c24 cm.
505 0 _aIntroduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
650 0 _aCustomer services.
650 0 _aConsumer satisfaction.
650 0 _aCreative thinking.
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2ddc
_cRF
999 _c34502
_d34092