000 | 01559cam a22003014a 4500 | ||
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001 | 17162546 | ||
003 | OSt | ||
005 | 20140603133100.0 | ||
008 | 120213s2012 nyua 000 0 eng | ||
010 | _a 2012005418 | ||
020 | _a9780071793209 (alk. paper) | ||
020 | _a0071793208 (alk. paper) | ||
040 |
_aDLC _cDLC _dDLC |
||
042 | _apcc | ||
082 | 0 | 0 |
_ar 658 GAL _223 |
100 | 1 | _aGallo, Carmine. | |
245 | 1 | 0 |
_aThe Apple experience : _bthe secrets of delivering insanely great customer service / _cby Carmine Gallo. |
250 | _a1st ed. | ||
260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
300 |
_a234 p. : _bill. ; _c24 cm. |
||
505 | 0 | _aIntroduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple. | |
650 | 0 | _aCustomer services. | |
650 | 0 | _aConsumer satisfaction. | |
650 | 0 | _aCreative thinking. | |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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942 |
_2ddc _cRF |
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999 |
_c34502 _d34092 |