000 | 00445nam a2200109Ia 4500 | ||
---|---|---|---|
008 | 130131s9999 xx 000 0 und d | ||
082 | _a647.940683 COU | ||
245 | _aCourtesy rules! [DVD] : better telephone skills now / American Hotel & Lodging Educational Institute. | ||
260 | _bLansing, MI : American Hotel & Lodging, 2004. | ||
300 | _a1 DVD (24 min.) sd., col. ; 4 3/4 in. | ||
650 | _aHotels--Employees--Training of Telephone in business | ||
999 |
_c33111 _d32701 |