000 00445nam a2200109Ia 4500
008 130131s9999 xx 000 0 und d
082 _a647.940683 COU
245 _aCourtesy rules! [DVD] : better telephone skills now / American Hotel & Lodging Educational Institute.
260 _bLansing, MI : American Hotel & Lodging, 2004.
300 _a1 DVD (24 min.) sd., col. ; 4 3/4 in.
650 _aHotels--Employees--Training of Telephone in business
999 _c33111
_d32701