| 000 | 00461nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 130131s9999 xx 000 0 und d | ||
| 020 | _a0273683675/9780273683674 | ||
| 082 | _a658JOH | ||
| 100 | _aJohnston,Robert | ||
| 245 | _aService operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded | ||
| 260 | _aHarlow,England;NewYork:FT/PrenticeHall,2005 | ||
| 300 | _axix,496p:ill;25cm | ||
| 650 | _aServiceindustries--Management | ||
| 999 |
_c32760 _d32350 |
||