| 000 | 00566nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a0273683675/9780273683674 | ||
| 082 | _a658JOH | ||
| 100 | _aJohnston,Robert | ||
| 245 | _aService operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded | ||
| 260 | _aHarlow,England;NewYork:FT/PrenticeHall,2005 | ||
| 300 | _axix,496p:ill;25cm | ||
| 650 | _aServiceindustries--Management | ||
| 999 |
_c27594 _d27594 |
||
| 952 |
_w2012-09-11 _p15247 _r2012-09-11 _40 _00 _bNU _10 _o658JOH _d2012-09-11 _70 _yOS _aNU |
||