000 00580nam a2200145Ia 4500
008 120911s9999 xx 000 0 und d
020 _a0131989375
082 _a658.812 HAR
100 _aHarris, Elaine K.
245 _aCustomer service : a practical approach / Elaine KHarris- 4th ed.
260 _aUpper Saddle River, N.J: Pearson Prentice Hall, c2007.
300 _axvii, 169 p: ill; 26 cm.
650 _aCustomer services.
999 _c25905
_d25905
952 _w2012-09-11
_p14745
_r2014-02-05
_40
_00
_bNU
_10
_o658.812 HAR
_d2012-09-11
_q2014-02-25
_70
_yOS
_s2014-02-05
_l1
_aNU