| 000 | 00580nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a0131989375 | ||
| 082 | _a658.812 HAR | ||
| 100 | _aHarris, Elaine K. | ||
| 245 | _aCustomer service : a practical approach / Elaine KHarris- 4th ed. | ||
| 260 | _aUpper Saddle River, N.J: Pearson Prentice Hall, c2007. | ||
| 300 | _axvii, 169 p: ill; 26 cm. | ||
| 650 | _aCustomer services. | ||
| 999 |
_c25905 _d25905 |
||
| 952 |
_w2012-09-11 _p14745 _r2014-02-05 _40 _00 _bNU _10 _o658.812 HAR _d2012-09-11 _q2014-02-25 _70 _yOS _s2014-02-05 _l1 _aNU |
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