| 000 | 00560nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a0750660856 | ||
| 082 | _a658.812 CLA | ||
| 100 | _aClark, Moira. | ||
| 245 | _aBusiness success through service excellence / Moira Clark and Susan Baker. | ||
| 260 | _aOxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004. | ||
| 300 | _a199 p. : ill. | ||
| 650 | _aCustomer services. | ||
| 999 |
_c21313 _d21313 |
||
| 952 |
_w2012-09-11 _p12402 _r2012-09-11 _40 _00 _bNU _10 _o658.812 CLA _d2012-09-11 _70 _yOS _aNU |
||