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020 _a0750660856
082 _a658.812 CLA
100 _aClark, Moira.
245 _aBusiness success through service excellence / Moira Clark and Susan Baker.
260 _aOxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2004.
300 _a199 p. : ill.
650 _aCustomer services.
999 _c21313
_d21313
952 _w2012-09-11
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