| 000 | 00813nam a22002057a 4500 | ||
|---|---|---|---|
| 001 | 19735 | ||
| 005 | 20261006005112.0 | ||
| 008 | 150324b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781439060322 (hbk.) | ||
| 082 |
_a338.4791068 _bFOR 2012 |
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| 100 |
_aFord, Robert C. _99379 |
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| 245 |
_aManaging quality service in hospitality : _bhow organizations achieve excellence in the guest experience / _cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
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| 260 |
_aClifton Park, N.Y. : _bDelmar Cengage Learning, _cc2012. |
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| 300 |
_axxvii, 516 p. : _bcol. ill. ; _c27 cm. |
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| 650 |
_aHospitality industry _xManagement. _916008 |
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| 650 |
_aHospitality industry _xCustomer services. _920826 |
||
| 700 |
_aSturman, Michael C. _920911 |
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| 700 |
_aHeaton, Cherril P. _920912 |
||
| 942 |
_2ddc _cOS |
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| 999 |
_c19735 _d19735 |
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