| 000 | 00681nam a22002057a 4500 | ||
|---|---|---|---|
| 001 | 19226 | ||
| 005 | 20261006005033.0 | ||
| 008 | 140320b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1416546898 | ||
| 020 | _a9781416546894 | ||
| 082 |
_a658.812 _bYEL 2009 |
||
| 100 |
_aYellin, Emily, _d1961- _919946 |
||
| 245 |
_aYour call is (not that) important to us : _bcustomer service and what it reveals about our world and our lives / _cEmily Yellin. |
||
| 260 |
_aNew York : _bFree Press, _cc2009. |
||
| 300 |
_a291 p. ; _c24 cm. |
||
| 650 |
_aCorporations _xPublic relations. _919947 |
||
| 650 |
_aCustomer relations. _919948 |
||
| 650 |
_aCustomer services. _97134 |
||
| 942 |
_2ddc _cOS |
||
| 999 |
_c19226 _d19226 |
||