000			00566nam a2200145Ia 4500
008			120911s9999 xx 000 0 und d
020			_a00711897699 (International ed.)
100			_aPalmer, Adrian
245			_aPrinciples of services marketing / Adrian Palmer .- 3rd ed.
250			_a3rd ed.
260			_bLondon : McGraw-Hill, 2001 _aLondon : McGraw-Hill, 2001
300			_a xiii, 516 p. : ill. ; 24 cm.
650			_aMarketing--Management., Service industries--Marketing.
999			_c18648 _d18648
952			_w2012-09-11 _p10403 _70 _r2012-09-11 _40 _00 _bNU _yOS _10 _d2012-09-11 _aNU