| 000 | 00465nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 18358 | ||
| 005 | 20261006004935.0 | ||
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a9781439039397 | ||
| 100 |
_aHoffman, K. Douglas. _918491 |
||
| 245 | _aServices marketing : concepts, strategies, & cases / K. Douglas Hoffman, Glen E. G. Bateson. | ||
| 250 | _a4th ed. | ||
| 260 | _bMason, OH : South-Western, 2010. | ||
| 650 |
_aService industries --Marketing. _95386 |
||
| 999 |
_c18358 _d18358 |
||