000 00407nam a2200145Ia 4500
001 169
005 20261006003426.0
008 120911s9999 xx 000 0 und d
020 _a0538838477
082 _a658.812 NAU
100 _aNAUMANN,EARL
_9332
245 _aCREATING THE PART TO SUSTAINABLE CUSTOMER COMPETITIVE ADVANTAGE VALUE
260 _aTHOMSON EXECUTIVE PRESS
650 _aCONSUMER SATISFACTION
_9333
999 _c169
_d169