| 000 | 00508nam a2200157Ia 4500 | ||
|---|---|---|---|
| 001 | 16714 | ||
| 005 | 20261006004804.0 | ||
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a0273683675 | ||
| 082 | _a658JOH | ||
| 100 |
_aJohnston,Robert _914979 |
||
| 245 | _aService operations management: improving service delivery / Robert Johnston and Graham Clark - 2nded | ||
| 260 | _aHarlow,England;NewYork:Ft/PrenticeHall,2005 | ||
| 300 | _axix,496p:ill;25cm | ||
| 650 |
_aServiceindustries--Management _915635 |
||
| 999 |
_c16714 _d16714 |
||