| 000 | 00557nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 16233 | ||
| 005 | 20261006004739.0 | ||
| 008 | 120911s9999 xx 000 0 und d | ||
| 020 | _a0789011417 | ||
| 082 | _a647.940685 SER | ||
| 245 | _aService quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. | ||
| 260 | _aNew York : Haworth Hospitality Press, 2001. | ||
| 300 | _axvii, 339 p: ill; 22 cm. | ||
| 650 |
_aHospitality industry--Management Tourism--Management Leisure industry--Management _915562 |
||
| 999 |
_c16233 _d16233 |
||