000			00486nam a2200157Ia 4500
001			14994
005			20261006004638.0
008			120911s9999 xx 000 0 und d
020			_a0131989375
082			_a658.812 HAR
100			_aHarris, Elaine K. _915069
245			_aCustomer service : a practical approach / Elaine KHarris- 4th ed.
260			_aUpper Saddle River, N.J: Pearson Prentice Hall, c2007.
300			_axvii, 169 p: ill; 26 cm.
650			_aCustomer services. _97134
999			_c14994 _d14994